Terms & Conditions

Introduction and General Terms

Welcome to Bilucky Casino. By accessing or using the services provided at biluckycasino-uk.com, you agree to be legally bound by these Terms and Conditions. These terms constitute a binding contract between you and the operator. Please read them carefully. If you do not agree with any part of these terms, you must discontinue your use of our services immediately.

Bilucky Casino is licensed and regulated in Great Britain by the Gambling Commission under account number [Insert Licence Number]. We operate in strict accordance with the Gambling Act 2005 and all subsequent regulations and standards set forth by the UK Gambling Commission (UKGC).

Eligibility and Account Registration

To register an account and use our services, you must meet the following criteria:

  • You must be at least 18 years of age. Underage gambling is a criminal offence in the United Kingdom.
  • You must be a resident of the United Kingdom.
  • You must possess the legal capacity to enter into a binding contract.
  • You must not be self-excluded from gambling through any national or operator-specific scheme, including GAMSTOP.

We are legally required to verify your age, identity, and place of residence before allowing you to deposit funds or engage in any gambling activity. You will be required to provide valid documentation, such as a passport, driving licence, or utility bill, to complete our Know Your Customer (KYC) requirements. Failure to provide satisfactory verification will result in the suspension or closure of your account and the withholding of any winnings.

Account Rules

  • Single Account Policy: Each user is permitted to hold only one account. We reserve the right to close duplicate accounts and void any associated bonuses or winnings.
  • Account Security: You are responsible for keeping your login credentials confidential. Any activity conducted through your account will be deemed your responsibility.
  • Account Inactivity: An account will be considered inactive if there has been no login or transaction for 12 consecutive months. We reserve the right to charge an administration fee on inactive accounts after providing prior notice.
  • Prohibited Activity: You are strictly prohibited from using the platform for any illegal purpose, including money laundering, fraud, or collusion with other players.

Financial Transactions

  • Deposits and Withdrawals: We accept various payment methods approved for use in the UK, including debit cards and bank transfers. Please note that credit card gambling is strictly prohibited in the United Kingdom.
  • Funds Protection: In accordance with the UK Gambling Commission’s requirements, we maintain customer funds in accounts separate from our business operating accounts. This ensures that in the event of insolvency, your funds are protected.
  • Withdrawal Limits: Withdrawal requests are subject to internal security checks. We strive to process withdrawals as quickly as possible, though the timeline may vary based on your payment provider.
  • Anti-Money Laundering (AML): We are committed to preventing money laundering and the financing of terrorism. We monitor all transactions and reserve the right to request proof of source of funds (SoF) or source of wealth (SoW) to ensure compliance with UK law.

Bonuses and Promotions

All bonuses and promotional offers are subject to specific terms and conditions.

  • Wagering Requirements: Unless otherwise stated, bonuses are subject to wagering requirements before they can be converted into withdrawable cash.
  • Eligibility: Some promotional offers may be restricted to new customers only or specific geographic regions within the UK.
  • Abuse: The use of irregular playing patterns, such as "bonus hunting" or placing low-risk bets to meet wagering requirements, is strictly prohibited. If we suspect bonus abuse, we reserve the right to void the bonus and any associated winnings.
  • Terms Disclosure: Significant terms, including expiry dates, maximum bets, and game weightings, will be clearly displayed alongside every promotion.

Responsible Gambling

Bilucky Casino is dedicated to promoting responsible gambling. Gambling should be a form of entertainment, not a way to make money.

  • Deposit Limits: You have the right to set daily, weekly, or monthly deposit limits on your account at any time.
  • Self-Exclusion: If you feel your gambling is becoming a problem, you can request a self-exclusion period. This will prevent you from accessing your account and receiving marketing materials. We also encourage you to register with GAMSTOP, a free national service that lets you self-exclude from all online gambling companies licensed in Great Britain.
  • Time-Outs: You may take a short break from gambling by setting a "take a break" period.
  • Support: If you need help, please visit the GamCare website or contact the National Gambling Helpline. We provide links to these resources throughout our platform.

Dispute Resolution

We aim to resolve any issues or complaints as quickly as possible.

  • Internal Complaints: If you have a complaint regarding any aspect of our service, please contact our support team at [email protected]. We will investigate your claim and aim to provide a final decision within eight weeks.
  • Alternative Dispute Resolution (ADR): If you are dissatisfied with our final response, you have the right to refer the matter to an independent ADR provider, such as the Independent Betting Adjudication Service (IBAS). This service is free of charge and provides an impartial assessment of the dispute.

Limitation of Liability

To the extent permitted by law, Bilucky Casino is not liable for any loss or damage arising from your use of the website, including any technical failures, interruptions in service, or errors in software, unless such loss or damage is directly attributable to our negligence or breach of contract.

Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions regarding these terms, please contact our customer support team at:

Email: [email protected].

We reserve the right to update or amend these Terms and Conditions at any time. Any significant changes will be communicated to you via email or a notification upon logging into your account. Continued use of our services following such updates constitutes your acceptance of the new terms.