Privacy Policy

Effective Date: June 21, 2026.

Introduction and Commitment to Privacy

At Bilucky Casino (biluckycasino-uk.com), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with the Data Protection Act 2018 and the United Kingdom General Data Protection Regulation (UK GDPR).

As an operator serving the United Kingdom market, we understand the importance of transparency regarding your data. This policy applies to all services, websites, and applications operated by Bilucky Casino. By accessing our services, you consent to the data practices described in this document.

Information We Collect

To provide you with a secure and enjoyable gaming experience, we collect various types of information:

  • Identity Data: Full name, date of birth, gender, and photographic identification (for KYC verification).
  • Contact Data: Residential address, email address ([email protected]), and telephone number.
  • Financial Data: Bank account details, card details, or information related to payment methods such as Visa, Mastercard, Trustly, or other regionally available payment systems.
  • Technical Data: IP address, browser type, device information, operating system, and login data.
  • Usage Data: Information about how you use our website, including game history, betting patterns, and session duration.
  • Profile Data: Your username, password, interests, preferences, and feedback.
  • Regulatory Data: Information required for anti-money laundering (AML) and responsible gambling compliance, including source of funds and wealth declarations.

How We Use Your Data

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To manage your account, process deposits and withdrawals, and provide the gaming services you have requested.
  • Legal Obligations: To comply with requirements set forth by the United Kingdom Gambling Commission (UKGC), including age verification, anti-money laundering checks, and responsible gambling monitoring.
  • Legitimate Interests: To improve our services, analyze trends, ensure network and information security, and prevent fraud.
  • Consent: Where you have explicitly provided consent for marketing communications or other optional features.

Disclosure and Sharing of Data

We do not sell your personal data. We may share your information with third parties only under the following circumstances:

  • Service Providers: Payment processors, cloud storage providers, and identity verification services.
  • Regulatory Authorities: We may disclose your data to the UKGC or other law enforcement agencies if required by law.
  • Professional Advisors: Auditors, lawyers, and accountants who assist us in our operations.
  • Business Transfers: If Bilucky Casino undergoes a merger, acquisition, or asset sale, your data may be transferred as part of the business assets.

All third-party partners are required to respect the security of your data and treat it in accordance with UK GDPR standards.

Data Security and Retention

We implement industry-standard security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes encrypted transmission of sensitive data and strict access controls.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under UK law, we are often required to maintain records of your account, transactions, and verification documents for a minimum period (typically 5 to 7 years) after the closure of your account to ensure regulatory compliance.

Your Legal Rights

Under the UK GDPR, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure: You may request the deletion of your data, provided we do not have a legal obligation to retain it.
  • Right to Restrict Processing: You can ask us to suspend the processing of your personal data.
  • Right to Data Portability: You have the right to receive your data in a structured, machine-readable format.
  • Right to Object: You may object to the processing of your data based on legitimate interests or for direct marketing.

To exercise these rights, please contact our Data Protection Officer at [email protected].

Responsible Gambling and Safety

As a regulated operator, we prioritize player safety. We may process your data to monitor for signs of gambling-related harm. If we identify such patterns, we are obligated under our UKGC license to interact with you, which may include setting limits on your account or self-exclusion.

We encourage players to utilize professional support services if they feel their gambling is becoming a problem. We recommend resources like GamCare, BeGambleAware, and Gamstop for those seeking assistance with problem gambling.

International Data Transfers

While most of our processing occurs within the United Kingdom or the European Economic Area (EEA), some data may be transferred to service providers located in jurisdictions outside of these regions. Where this occurs, we ensure that your data receives an equivalent level of protection as required by UK law, typically through the use of Standard Contractual Clauses or adequacy decisions.

Marketing Communications

If you have consented to receive marketing, we may send you information about promotions, new games, and exclusive offers. You may opt-out of these communications at any time by clicking the unsubscribe link in our emails or by updating your account settings. Even if you opt-out, we will continue to send you essential service-related communications regarding your account.

Cookies and Tracking

We use cookies and similar tracking technologies to distinguish you from other users, which helps us provide you with a good experience and allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Please note that if you disable or refuse cookies, some parts of this website may become inaccessible or not function properly.

Complaints and Contact Information

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, please contact our support team:

If you are not satisfied with our response to your complaint, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK's independent authority set up to uphold information rights in the public interest.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or changes to legal requirements. Any significant changes will be notified to you via email or a prominent notice on our website. We encourage you to review this page frequently for the latest information on our privacy practices.